Step Bin Series

Frequently Asked Questions

Is your company registered with any government agency in Malaysia?

Yes, our company is registered under Malaysia External Trade Development Corporation (MATRADE), which is a government agency under the Ministry of International Trade and Industry (MITI) in Malaysia. MATRADE provides assistance and support to Malaysian companies in their export efforts. For more information about our company, you may search and contact MATRADE.

To which countries is Felton able to ship?

We are able to ship our products to various countries, including Mauritius, Australia, New Zealand, Singapore, and mostly around Southeast Asia and the Middle East. If you would like to know more about shipping to your country, please contact our sales team on WhatsApp, and they will be able to provide you with more details.

How to import/export Felton product to other country?

Coming Soon

How can I become a reseller and what are the requirements?

To become a reseller and learn about the requirements, please contact us via WhatsApp. Our sales team will provide all the necessary details.

What is the minimum order quantity for your products?

Coming Soon

How can I set up a business account with your company?

Coming Soon

What is your return policy for B2B purchases?

Coming Soon

Are there any volume discounts or pricing incentives available for bulk orders?

Coming Soon

Is there a minimum order quantity for your products?

Yes, the minimum order quantity starting from 6 units, different product will have different minimum order quantity.

Can I purchase your products for personal use?

Yes, there will be a minimum order quantity purchase in one order.

What payment methods do you accept?

1) Credit Card
2) Bank Transfer
3) Pay in Store (Cash/E-Wallet)

Can I collect my order directly from your store or warehouse?

Yes, collection can be made at our warehouse after we receive the payment.